Refund & Cancellation Policy

Last updated: September 2026

Order Cancellation

You can cancel an order before it is processed to dispatch by calling us with your order details. Once an order has been processed to dispatch, it can no longer be cancelled, but you may return it as described below. If we cancel an order (for example, an item is out of stock), you will receive a full refund.

Returns and Exchanges

Please contact us within 7 days of delivery if:

• you received the wrong item, size or colour.

Items must be unused, unwashed and in their original condition with tags attached. Please share clear photos of the item and the parcel when you contact us. Once we approve your request, we will arrange the return or exchange with you.

Non-Returnable Items

Items that have been worn, washed, altered or damaged after delivery cannot be returned.

Refunds

• Approved refunds are credited to the original payment method.
• Refunds are processed within 5 to 7 working days after we approve the return or cancellation. Your bank may take a few more days to show the amount.
• The shipping fee is refunded only if the return is due to our error, such as a wrong or defective item.

Feedback

Phone: 8778306117
You can also read our Delivery Information.